ABL Skincare

Shipping & Delivery

Draft. Under legal review.

Last updated: [DATE]

Where we ship

We ship across Australia.

We do not currently ship outside Australia. [We are unable to deliver to certain remote locations — we will contact you if this affects your order.]

Processing and dispatch

Orders are packed and dispatched on business days, excluding public holidays in Queensland. We aim to dispatch within 1–2 business days of payment being received.

Orders placed after [CUT-OFF TIME] on a business day, or on a weekend or public holiday, are processed the next business day. During sale periods and product launches, dispatch may take longer, and we will say so on the website.

You will receive a dispatch confirmation with tracking details once your order leaves us.

Shipping rates

Shipping charges are calculated and displayed at checkout before you pay.

Delivery timeframes

Delivery timeframes are estimates only and start from dispatch, not from when the order is placed. They are not guaranteed. Deliveries to regional and remote areas take longer, and carrier networks are slower around public holidays and peak retail periods.

We are not responsible for delays caused by the carrier, weather, industrial action, customs or biosecurity processing, or other events outside our reasonable control. Where a delay is significant we will keep you informed.

Tracking

Tracking details are included in your dispatch confirmation. Tracking information is provided and updated by the carrier and can take up to [24] hours to appear.

Delivery addresses

Please check your delivery address carefully before completing your order. We are not able to change an address once an order has been dispatched.

If you give us an incorrect or incomplete address and the order is returned to us, we will contact you to arrange redelivery. [A further shipping charge applies to redelivery.] If an order is lost because of an incorrect address you supplied, we may not be able to replace or refund it.

[We deliver to PO Boxes and parcel lockers / We are unable to deliver to PO Boxes or parcel lockers.]

Authority to leave and unclaimed parcels

If you or the carrier select "authority to leave", the parcel is left at the address without a signature and risk passes on delivery. We are not responsible for parcels that are lost, stolen or damaged after being left in accordance with that authority.

If nobody is available and the carrier leaves a collection card, the parcel is held at a collection point. Parcels not collected within the carrier's timeframe are returned to us. We will contact you to arrange redelivery, [which may attract a further shipping charge].

Lost or damaged deliveries

If your order does not arrive within a reasonable time after the estimated delivery date, or arrives damaged, contact us at info@ablskincare.com.au with your order number and, for damage, photographs of the parcel and the products.

We will investigate with the carrier and, where the order has been lost or damaged in transit, we will resend it or refund it. Your rights under the Australian Consumer Law, including the consumer guarantee that goods be of acceptable quality, are not limited by this policy.

Risk and title

Risk in the products passes to you on delivery to the address you gave us, or to a person at that address who accepts delivery, or when a parcel is left under an authority to leave. Title passes when we have received payment in full.

Temperature and storage in transit

Our products are formulated to tolerate normal transit conditions. In very hot weather, textures such as balms and oils can soften or separate in transit and will usually recover at room temperature. If a product arrives in a condition you are not satisfied with, contact us — this does not affect your rights under the Australian Consumer Law.

Contact

ABL Skincare Pty Ltd trading as ABL Skincare 75 King Street, Caboolture QLD 4510 Email: info@ablskincare.com.au

ABL Skincare Pty Ltd · ABN 85 702 933 159 · 75 King Street, Caboolture QLD 4510